Refund policy

Every piece is handmade with love — but if something’s not quite right, here’s how we sort things:

 

If your item is faulty or damaged:

• We’ll happily offer a replacement, refund, or store credit.
• We cover return shipping. Just email us within 7 days of receiving your item with a photo and your order number.

 

If you’ve changed your mind:

• We accept returns for refund.
• Item must be unused, in original condition and packaging, returned within 30 days of delivery.
• Return shipping costs are your responsibility (we recommend tracked post).
• Custom or personalised items cannot be returned unless faulty.

 

How to request a return:

• Email us with your order number, reason for return, and any relevant photos. We’ll guide you through the next steps.

 

Refunds:

• Refunds are processed within 5 business days of receiving the return.