Refund policy

Every piece is handmade with love — but if something’s not quite right, here’s how we sort things:

If your item is faulty or damaged:

• We’ll happily offer a replacement, refund, or store credit.
• We cover shipping both ways, for the return and for any replacement. Just email us within 7 days of receiving your item with a photo and your order number.

If you’ve changed your mind:

• We accept returns for refund or swap.
• Item must be unused, in original condition and packaging, returned within 60 days of delivery.
• Return shipping costs are your responsibility (tracked post). For swaps, you cover shipping both ways.
• Custom or personalised items cannot be returned unless faulty.

How to request a return:

• Email us with your order number, reason for return, and any relevant photos. We’ll guide you through the next steps.

Refunds:

• Refunds are processed within 5 business days of receiving the return.