Refund policy
30-Day Money-Back Guarantee
Thank you for shopping at Nostalgem. We appreciate your trust in our products and as a small batch small business owner I am committed to providing you with a delightful shopping experience. If, for any reason, you are not entirely satisfied with your purchase, my assistant Jasmin and I are here to help.
Our 30-Day Money-Back Guarantee
We proudly offer a 30-day money-back guarantee on all our jewellery. If you are not satisfied with your purchase, you may return it within 30 days from the date of receiving the item for a full refund. To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as you received it.
How to Initiate a Refund
To initiate a refund, please follow these steps:
- Contact us within 30 days of receiving the item.
- Provide your order number and a brief explanation of why you are requesting a refund.
- We will guide you through the return process, including providing you with a return shipping address.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the item is safely returned to us.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Exclusions
Please note that certain items, such as sale and personalised or custom-made jewellery, may not be eligible for a refund unless there is a defect or error on our part.
Contact Information
If you have any questions about our refund policy, please contact us here.
Thank you for choosing Nostalgem.